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Apple v Google – c’est la guerre

September 19, 2015 by kostadis roussos Leave a Comment

Just before Greece and Italy went to war, the Italian Ambassador came to General Metaxas and told him the terms for peace. Metaxas apparently replied in French that they both spoke: ‘Alors c’est la guerre.’

What had happened was that the irreconcilable differences between the two great nations created war. The goals of the Fascist Italian leadership and the national goals of Metaxas made war. And this in spite of the ideological alignment between the two leaders. Mussolini and Metaxas were both fascists.

Apple’s decision to create ad blockers was inevitable. Apple is primarily aligned with the folks who buy their devices. They are absolutely committed to building a compelling experience on their platform at the expense of everyone on their platform. Customers pay for the platform and Apple’s biggest source of revenue is that platform. That single-minded focus on the platform experience had to lead to ad-blocking because ads are the single biggest source of irritation in the web-ecosystem.

Google because it was aligned to maximizing ad revenues and not maximizing the web-ecosystem experience, left Google vulnerable and by extension the web vulnerable to Apple’s decision.

Google had about 15 years to make the web better, instead they focused on extracting even better revenues from the web through more efficient ad-revenues. Google never took ownership of the web-platform. It’s unclear that Google could have taken ownership or stewardship. Because Google didn’t own the platform.

This outcome, the  assault on the ad system that powers the web to the detriment of the user experience was inevitable. The only option is for Google and the ad networks it supports to figure out how to make ad’s better.

 

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Filed Under: innovation

Facebook hitting a billion people – is this the day that open messaging died?

September 4, 2015 by kostadis roussos Leave a Comment

In the 1980’s visionary technologists created e-mail as an open non-proprietary messaging system. This allowed anyone to communicate with anyone on open networks.

With Facebook hitting a billion, and WhatsApp hitting 900 million people, we now have a new proprietary network that has the reach that email does.

In the open messaging world, messages were owned by the sender, and the recipient and were portable. Your social network – the set of people you interact with – and your chats were owned by the people who created them.

Facebook and Whatsapp have now up-ended that open communication channel. They own your social network and they own your messages and they have the reach to displace open communications. A private entity owns your friends and the relationship to your friends.

And hence snapchat and wickr. If there is no portability and durability that is independent of the service provider, then you may as well treat the messages as ephemeral.

Who would have thought, my most private and important data would be owned by someone else.

Oh brave new world!

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Filed Under: Facebook, innovation

Android’s reach is the only thing keeping it relevant

May 27, 2015 by kostadis roussos 2 Comments

Every so often some analyst publishes an article talking about changes in market share of iOS vs Android as a way to get people to read their articles. Like marketwatch just did. 

And those articles are just so wrong and simplistic in their analysis that I want to scream.

Let me help you read them a little bit better…

There are three ways you make money in the mobile market:

  •  Selling devices
  •  In app purchases / subscription services
  •  Selling advertising

There are two costs in the mobile market:

  • user acquisition (basically getting people to download the app)
  • development costs

And then there is the reality of income inequality  – there are a small number of people with a lot of money to spend on shit. 

Given all of this the most important question isn’t what is apple’s market share but:

of the people who have money how many does apple reach?

In this game, apple is dominating the competition and the competition is getting screwed in three ways:

(a) Apple’s lead in manufacturing is astonishing. 

(i) They are simply building shit that other people can’t 

When they build the Mac Pro with the sold aluminum case they bought all of the lathes that could make that case and two years worth of production of the lathes. That meant their competitors could only build a case like Apple’s 3 years after apple had already shipped the mac pro. 

(ii) Their supply chain is magical. Tim Cook, a supply chain dude, became CEO of Apple to reflect the importance of supply chain management. 

And this lead results in – better products – than their competitors can make

(b) Because of the share of people who have dollars, app developers are making better apps for iOS than android

If you have an android device, buy an ipHone and use the same apps, and you’ll see the difference immediately. The iOS are simply better built. And Apple has gone to great lengths to make it necessary to build two copies of the App. And given 5$ of investment, companies will go with 4$ on Apple and 1$ on Android. 

(c) Because of carrier subsidies

People are paying significantly less than list price for a phone and because carriers want to get people to use their networks, they will happily subsidize phones … This allows Apple to sell a high value product at a low price. 

Put differently:

Consumers always buy the best value, and the best value is the best built phone running the best apps at the best price and Apple has an incredible lead in both areas.  

Then why do people focus on reach?

Because I lied about the three ways.There is a fourth:

Use the phone to sell a service (Uber/Google Search/Facebook/Amazon) or enterprise customers like Microsoft Outlook/Prezi etc. 

For those vendors, having an app on the widest set of platforms is crucial to business success because it affects reach.

But because they have to be an all platforms, they have to port to every platform.

The real observation hear is that as long as Android has 80+% market share, for reasons of reach app developers will port to Android. But because the $$$ they expect to make, the ports will be crappier than the iOS versions. Maybe for some guys – like Facebook or Uber – they will have apps that are equivalently great – who knows. 

There is this theory  – Android has reach, and eventually it will make enough money. There are two problems with this theory:

Reaching the top 10% of income earners is more valuable than the remaining 90% because of income distribution. I would rather have 100% of the top 10% than 100% of the bottom 90% of global earners. 

Reaching 90% of the people is more expensive than reaching 10% of the people – in raw dollars. And so the value of each guy with less money is less than one guy with more money. 

If Android had no reach, we would be talking about anti-trust not about Apple’s demise. 

The real numbers to pay attention to with Apple is:

(1) What is their share of market share $$$ (and here it’s crushing the competition silly)

(2) Are enough apps making more money on Android that would cause the general App vendors to pivot their top resources to Android vs IOS

until (1) or (2) slip apple owns this baby reach ## be damned. 

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Filed Under: innovation, Selling

Understanding Full Stack and the Evolution of Silicon Valley

March 29, 2015 by kostadis roussos Leave a Comment

Over the last few months I’ve discussed the evolution of the valley’s innovation profile, mocking the term Full Stack, and bemoaning the collapse of investment in true hard core technology . And at times, I wondered if I was engaging in a form of #gamergate… I felt like I was whining that my club was being invaded and throwing an inappropriate hissy fit.

Yesterday I went for a walk with a brilliant friend of my wife’s and as often happens when you talk to someone who is effortlessly smarter than you, things that were unclear become clear.

Let me start with what the world used to look like to my grandfather.  But … First let me talk a little bit about my grandfather Kostas Roussos.

Kostas  worked at NCR in Greece from about the early 30’s to the late 70’s. He was personally responsible for transforming the back office’s of hundreds of large enterprises across the Eastern Mediterranean and North Africa. In what could only be described as bizarre, IT and tech, in many ways, is a family business …

2015-03-29_1224

In his world, there were businesses that produced products that moved the product to middle men that sold the product to consumers. Those businesses had three basic layers, a sales/channel team that sold the product to middlemen, a product development arm that built the product, and a back office that supported both with things like billing and legal support etc.

The problem a lot of those companies had was how to make their back-offices more efficient and reliable. At the time they relied on human beings to tabulate figures and close the books. And errors, and theft, and inefficiency were rampant. Enter NCR with it’s automation systems and all of a sudden back-offices became more efficient freeing up dollars to spend in product development and sales/channel activities.

The entire business IT/Tech industry emerged as the way to fix back-office systems across the world.

The folks at IBM/NCR understood this world very clearly and understood how to sell to that world.

To my grandfather, each of those companies were ‘full stack companies’. Where the stack, in his mind was all three layers: sales, product development and back-office.

When building a company you had to build all three layers. And one of the hardest layers to go build was the sales channel because the incumbents owned that channel. You had to go basically flip one sales guy at a time, one day at a time.

But in 1993 the world changed.

mos-10

What the web did was that it allowed you to reach customers without building a sales channel through advertising. Essentially you could build a company that looked like this:

2015-03-29_1242

The theory was that you could directly reach customers who would find you because of how you spent advertising dollars. And as a result, you could more efficiently scale your business because the painful and slow process of sales channel creation could be bypassed entirely. And the other theory is you could capture more value because you could avoid paying the middleman.

Who can forget the phrase “disintermediation”…

What happened was that real companies tried to re-engineer their back-offices to be able to directly sell to their customers bypassing sales channels and middle men. Who can forget the whole ‘what is your web strategy’ and ‘e-business’ ads from that era?

Most of the investment from a tech perspective in that era was technology to improve the back-offices or to create middlemen (web-portals!) that would be where people bought advertising dollars to reach customers.

What is ironic of course is that it turns out that the scale and volume of the businesses that were trying to advertise was so gargantuan that a middle man did emerge, possibly the most powerful and rich middleman of all time:

2015-03-29_1245

Basically Google became the middleman of the new era.

And so the world looked a lot like what my grandfather remembered:

2015-03-29_1247

Once fortunes become titanic, then of course competition emerges. As entrepreneurs saw the staggering value available in being Google, competition emerged to try and take a piece of the action. And so companies like Facebook and Twitter and Yelp and God knows who else have been trying to own a piece of the middle man action ever since.

Except of course the sales and channel still remained super critical for most people because you don’t buy things from the web unless it’s a pure commodity…

In the modern era, then the Valley has either funded companies that tried to improve your back-office infrastructure or tried to be a better middleman for the electronic era. And those were ridiculously profitable areas of investment.  Because a small amount of capital could produce very quick returns. And ultimately, VC’s are just middlemen between owners of capital and entrepreneurs and rate of return is important to their customers.

As an aside, what’s astonishing about SaaS is that we are able to achieve the same rates of quick returns that middleman companies used to enjoy in selling to the back-office. The idea that you can grow that fast into the enterprise back-office is nothing short of astounding and mind-blowing.

Returning to our original story… if you think about it, the valley has never really made its specialty investing in building companies that built products that didn’t fit into back-office or middleman kind of areas.

Although it is inevitable that we would eventually build full companies. As we became middle-men, we would see opportunities for products and eventually some of us would want to build the product.

And this is a new thing. Tesla, for example, is a full stack company in that the core of the business is building a car. Alt-School is another example, the business is building a school, IT is just back-office stuff that makes it better.

 

 

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Filed Under: innovation

yes, being a middleman is lucrative 

March 23, 2015 by kostadis roussos 2 Comments

the Internet is a Twitter when Tom Goodwin  discovered that being a middleman is very lucrative. He called it a user interface and thus its new.

Amazing.

This is similar to how we call a business a full stack business in the valley. And equally absurd.

My great grandfather who made a fortune being a middleman between the Russian nobility and western purchasers of grain and got my grandparents out of grinding poverty and made me would be … Amused.

Being a middleman is lucrative. And what is amazing is that the web that was supposed to disintermediate middleman has made them more powerful than ever.

And yes, having a great relationship is key to being a great middleman. The user interface, in our digital age, is the way to have that relationship.

Grandpa Iannis would have been proud. And disappointed I never became a middleman.

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Filed Under: innovation

Misunderstood Math and Big Data

March 21, 2015 by kostadis roussos Leave a Comment

Over the last year, I’ve met a number of autodidacts in the big data space. They take some big data database, grab some statistical method they poorly understand and create chaos.

The problem is that an army of systems engineers have made it possible for people who don’t understand statistical methods or machine learning to use tools they are woefully unqualified to use.

My wife called me up yesterday to tell me this joke about physicists and mathematicians.

Thing is I had heard this joke many, many, many years ago that I found amusing but not super funny. And yet when she told me to think about all of those big data projects, I died laughing. When she got to the punch line, I was laughing so hard I couldn’t breathe.

 

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Filed Under: innovation, Random Fun

The end of Silicon Valley, Long Live Entrepreneur Valley

January 26, 2015 by kostadis roussos Leave a Comment

There is this discussion going around VC circles about full stack startups. The notion that the business doesn’t just build a gadget but a complete end-to-end business. This a profoundly different kind of business investment for the valley and worth mulling over…

Over the last fourty or so years, Silicon Valley has been about making technology investments. Companies were created to build things that other businesses turned into products that real people consumed.

Put differently, technology was created to be in the service of a business like Starbucks. Silicon Valley built the technology that enabled Starbucks to sell more coffee, better treats and yet Starbucks is just another entrant in the restaurant business. Essentially companies outsourced their IT engineering budgets to high tech Silicon Valley companies.

The emergance of companies like uber and airbnb and altschool and Luxe and of course Amazon are not about technology companies but instead companies that happen to leverage technology. These companies may have a tech budget but their business, their products and the bulk of their staff are not technology. They use technology, they may invent technology but engineering exists to serve. Engineering is a service inside of the business not the business…

Sure tech is important to uber but the drivers are vastly more important…

These are just normal businesses that happen to get funded by VC’s… They are not traditional high tech companies…

As more of these companies get founded and succeed the valley becomes more about a place where entrepreneurs set up shop and less a place where technology gets built. As investors look to find the next business to fund instead of the next piece of innovative technology there is a real risk to the original valley ecosystem… No longer are technologists the winners but conventional business men…

Over time if this pattern holds these business men will succeed and become investors who will look to create more businesses that happen to use tech or… not.

After all our current business heroes are not guys who built technology but guys who understood a business need and found some tech guys to build it. Heck when Twitter paid 10 million for A VP of engineering the discussion on business insider . com was about how overpaid he was. I mean seriously no engineering leader should be that much – because they are just a service to the business after all….

The demographic and the core of what is the valley will change and the path to success will change.

We engineers that created a small corner of the world where geeky engineering could rules will find ourselves displaced by a new very different kind of world.

Engineers may become relegated once more to being shoved in the back room while the real power within companies has meetings…

Then the question remains what does this portend for future tech investments? My gut tells me that we will see a movement of investment outside of the valley over time. As this becomes home to large conventional businesses and investors pursue more of them… The guys who want to build tech will move elsewhere because their ability to find people and get investment will be better elsewhere. The valley relied on engineers investing in each other…

My wife says change is what you can rely on. And this change feels real andd it does mean that the future will look very different….

Still remaining bullish for the valley, I am just no longer certain the term Silicon will be appropriate… Maybe entrepreneur valley…

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Filed Under: innovation

Toddler Meets Cloud, world ends

January 26, 2015 by kostadis roussos Leave a Comment

My son and I visited my friend Jason’s house and while he was there Jason’s wife offered to let the kids watch a children’s movie. Jason, an early cord cutter, fired up Netflix and quickly had them watching a Curious George movie.

Half-way into the movie, as I had forewarned Nicholas, we headed out. Nicholas was appalled. He was convinced that he would never see how this movie ended. I had to promise him, repeatedly, that he would get to see the movie. Nicholas was dubious.

We arrived home, and mommy told Nicholas that the movie was in The Cloud and we would watch it later. Nicholas turned to mommy and asked:

Are we going to see the movie through the window or outside on the clouds?

We both started to laugh hard. And cursed the fact that we had not recorded this for posterity.

Daddy who works on cloud infrastructures, with  Mommy’s help – oh okay Mommy is much better at explaining and she did most of the explaining … , explained what cloud was.

Here’s what Nicholas understood:

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Filed Under: innovation, Random Fun Tagged With: Cloud

Inside Onedrive

January 21, 2015 by kostadis roussos Leave a Comment

Ever since Microsoft gave away storage for a product I would buy anyways, I have been working to move ~1TB of storage to the cloud and have encountered many of the limitations of the service and learned a little bit of the technical underpinnings.

I suspect when the folks who created OneDrive imagined the service they thought pictures. And pictures have a reasonable size (1-2MB) and a small number of them. They did not imagine using one-drive to backup entire multi-100GB file systems.

And that impedance mismatch has been tough.

OneDrive uploads a small number of files at at time (2-4). OneDrive scans the entire FileSystem to find new files.

All of this will get fixed over time, I am sure although things are now kind of rough.

One of the more interesting things is that I have gotten some insight into how OneDrive is built.

OneDrive has four core elements

  1. Skydrive.exe that is the sync engine that actually copies the data to the cloud
  2. WSearch the search engine for windows doubles as a way for onedrive to keep track of the files on the file system.
  3. The use-of-stubs to manage offline files and provide the illusion of a single file system. Possibly the only good use of hierarchical storage management in the history of the snake oil known as HSM.
  4. A pretty UI

All of these technologies have been around for many many years and OneDrive is really a repackaging of all of them.

OneDrive, as a product, has the property of something that was cobbled together over time without any of the architectural integrity of competing products like DropBox or Google drive. This probably reflects the ambivalence Microsoft had towards cloud services. I am encouraged to read for Windows 10 Microsoft is working to improve Onedrive significantly.

One of the challenges for a company like Microsoft is that building a product that has the feature set of DropBox is easy, but building a competing product is a completely different can of worms. A competing product requires a deeper level of engineering than the cobbling of re-purposed technologies that the current Onedrive product is.

Microsoft’s decision to embrace DropBox may reflect that reality.

 

 

 

 

 

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Filed Under: innovation, Software, Storage Tagged With: DropBox, Google Drive, Microsoft, OneDrive

The problem with image backup services like iCloud

December 31, 2014 by kostadis roussos Leave a Comment

At NetApp in 2008 while we were struggling to define feature set of ONTAP 8, a product manager asked me if it was okay to ship backup in 8.0 and restore in 8.1. He quickly realized that this wasn’t going to work…

Unfortunately Apple has made a similar mistake with iCloud.

The problem with iCloud is that it is an image backup service. An image backup copies every disk block and restores every disk block. An alternative to an image backup is a file backup that restores every file. An image backup has the nice property that it is faster to restore than a file backup. The problem with an image backup is that it is a an all or nothing restore. If a part of the image has a corrupt file, then the backup is useless.

For example, if you have a firmware image in the iCloud backup that’s corrupt, then restoring the backup from iCloud restores the phone into a corrupted state.

And that is a problem. Turns out if you have let’s say 5 years of photos in those backups, there is no way to restore the pictures because the image contains the corrupt firmware.

This isn’t impossible to fix. Many backup apps that do image backup are also able to do file restores. Unfortunately Apple doesn’t offer that service.

Fortunately third party restore apps do!

The real lesson is that if you are using an iPhone, please use a service like dropbox or google drive or one drive. In this manner if the backup is corrupt you don’t lose your data or spend money on someone tool.

 

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Filed Under: innovation Tagged With: Apple, Backup, iCloud

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